No Return & No Refund Policy

Welcome to KeyLanka.lk.

This No Return & No Refund Policy applies to all purchases made through www.keylanka.lk. By placing an order with KeyLanka.lk, you acknowledge that you have read, understood and agreed to this policy before completing your purchase.

Our products include automotive remote keys, smart keys, transponder chips, key shells, key blades, locksmith tools, programming equipment and other automotive security products. Due to the specialised and security-sensitive nature of these products, all customers are expected to carefully review product information before ordering.

1. All Sales Are Final

Unless otherwise required by applicable law, all sales made through KeyLanka.lk are final.

Once an order has been confirmed and dispatched, products cannot be returned, exchanged or refunded simply because:

• You changed your mind.
• You ordered the wrong product.
• The product is no longer required.
• Incorrect vehicle details were provided.
• Your locksmith or technician could not program the product.
• You selected the wrong frequency, chip type or key model.
• Another supplier sells the product at a lower price.

Customers are strongly advised to verify compatibility before completing their purchase.

2. Customer Responsibility

Customers are solely responsible for ensuring that the selected product is suitable for their vehicle.

Before placing an order, customers should carefully verify:

• Vehicle Make
• Vehicle Model
• Year of Manufacture
• VIN (if required)
• Part Number
• Remote Frequency
• Button Layout
• Blade Type
• Transponder Chip Type

If you are unsure, please contact KeyLanka.lk before placing your order. We will assist based on the information provided; however, the final purchasing decision remains the customer's responsibility.

3. Product Compatibility

Many automotive keys look identical but are not compatible with every vehicle.

Compatibility depends on factors such as:

• Vehicle specification
• Manufacturer requirements
• Remote frequency
• Immobiliser system
• Transponder chip
• Firmware version
• Country of manufacture

KeyLanka.lk cannot guarantee compatibility if incorrect or incomplete vehicle information is provided.

4. Product Images

Product photographs are provided for reference purposes only.

Actual products may differ slightly in colour, branding, packaging or appearance due to manufacturer updates.

Minor cosmetic differences do not qualify as a reason for a return or refund.

5. Programming & Key Cutting

Unless specifically stated otherwise, all remote keys are supplied uncut and unprogrammed.

Programming, coding, pairing, synchronisation and key cutting are not included in the product price.

Programming must be carried out by a qualified automotive locksmith or authorised technician.

KeyLanka.lk is not responsible for failed programming resulting from:

• Incorrect programming procedures
• Incorrect diagnostic equipment
• Vehicle immobiliser faults
• Customer error
• Technician error
• Incorrect vehicle information

Programming failure alone does not indicate that a product is defective.

6. KeyLanka Locksmith Merchant Products

Certain products sold on KeyLanka.lk are classified as Restricted Products, including:

• Key Programmers
• EEPROM Tools
• Diagnostic Equipment
• Locksmith Software
• Professional Locksmith Tools
• Security Devices

These products are available only to approved KeyLanka Locksmith Merchants and are not available for sale to the general public.

Customers wishing to purchase these products must first apply and be approved as a KeyLanka Locksmith Merchant.

KeyLanka.lk reserves the right to:

• Request proof of business registration.
• Request professional identification.
• Verify business information.
• Approve or reject any application.
• Refuse or cancel any order.
• Suspend or terminate any Locksmith Merchant account.

Approval is granted solely at the discretion of KeyLanka.lk.

7. Products That Cannot Be Returned

The following products cannot be returned once supplied:

• Programmed Keys
• Cut Keys
• Used Products
• Installed Products
• Opened Electronic Products
• Modified Products
• Special Order Items
• Custom Ordered Products
• Clearance Items
• Locksmith Merchant Products
• Digital Software
• Activation Codes
• EEPROM Devices after activation

These restrictions are necessary due to security, programming and product integrity requirements.

8. No Refund Policy

Payments made to KeyLanka.lk are non-refundable once an order has been confirmed and dispatched.

Refunds will not be issued because:

• The customer changed their mind.
• Incorrect vehicle information was provided.
• A technician was unable to complete programming.
• Installation costs were incurred.
• Delivery took longer than estimated.
• The customer no longer requires the product.
• Another supplier offers a lower price.

9. Order Cancellation

Orders may only be cancelled before they have been processed or dispatched.

Once an order has been packed, specially ordered from a supplier or dispatched, cancellation requests cannot be accepted.

KeyLanka.lk reserves the right to cancel any order due to pricing errors, stock unavailability, suspected fraud or any other legitimate business reason.

10. Delivery Responsibility

Customers must provide accurate delivery information when placing an order.

KeyLanka.lk is not responsible for delays caused by:

• Incorrect delivery information
• Courier delays
• Public holidays
• Weather conditions
• Customs clearance
• Natural disasters
• Events beyond our reasonable control

Delivery dates are estimates only.

11. Incorrect Delivery Address

If an incorrect delivery address is provided by the customer, KeyLanka.lk shall not be responsible for any resulting loss, delay or additional delivery charges.

Any re-delivery costs will be the responsibility of the customer.

12. Lost or Delayed Shipments

Customers should first contact the courier using the tracking information provided.

KeyLanka.lk will assist where reasonably possible but is not responsible for courier delays after dispatch.

13. Incorrect or Damaged Products

If you believe you have received an incorrect or damaged product, you must notify KeyLanka.lk within 24 hours of delivery.

Please provide:

• Order Number
• Clear photographs of the product
• Photographs of the packaging
• Description of the issue

We will investigate the matter and provide an appropriate solution where required.

14. Manufacturing Defects

If you believe a product has a manufacturing defect, contact us before attempting installation, programming or modification.

We may request photographs, videos or additional information to assess the claim.

Damage caused by incorrect programming, installation, misuse, water, impact or unauthorised repairs is not considered a manufacturing defect.

15. Warranty

Warranty applies only to verified manufacturing defects.

Warranty does not cover:

• Incorrect programming
• Incorrect installation
• Battery replacement
• Water damage
• Physical or accidental damage
• Normal wear and tear
• Misuse or modification
• Damage caused by third-party technicians

16. Third-Party Locksmith Services

Programming, coding, key cutting and installation are performed by independent locksmiths or technicians.

KeyLanka.lk is not responsible for:

• Programming charges
• Installation charges
• Locksmith service fees
• Technician workmanship
• Vehicle damage caused by third parties
• Failed programming due to technician error

17. Limitation of Liability

To the maximum extent permitted by law, KeyLanka.lk shall not be liable for any indirect, incidental or consequential loss arising from:

• Incorrect product selection
• Incorrect vehicle information
• Failed programming
• Incorrect installation
• Vehicle immobilisation
• Loss of profits or business
• Delivery delays
• Third-party locksmith services

Our maximum liability shall not exceed the purchase price paid for the product.

18. Force Majeure

KeyLanka.lk shall not be liable for any failure or delay caused by events beyond our reasonable control, including natural disasters, floods, fires, pandemics, government restrictions, power failures, transport disruptions or courier delays.

19. Changes to This Policy

KeyLanka.lk reserves the right to update or amend this policy at any time.

The latest version will always be published on our website.

20. Governing Law

This Policy shall be governed by the laws of the Democratic Socialist Republic of Sri Lanka.

Any disputes shall be subject to the jurisdiction of the courts of Sri Lanka.

21. Contact Us

KeyLanka.lk

Website: www.keylanka.lk

Email: info@keylanka.lk