Privacy Policy

At KeyLanka.lk, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect your information when you visit our website or purchase products from us.

By using KeyLanka.lk, you agree to this Privacy Policy.

1. Information We Collect

We may collect the following information:

• Full Name
• Email Address
• Telephone Number
• Billing Address
• Delivery Address
• Vehicle Information
• Photos of your existing key (if provided)
• Order History
• Payment Information (processed securely through our payment providers)
• IP Address
• Browser Information
• Device Information

2. Vehicle Information

To help you purchase the correct product, we may request:

• Vehicle Make
• Vehicle Model
• Year of Manufacture
• VIN (if required)
• Existing Key Photos
• Key Part Number

This information is used only to assist with product compatibility and customer support.

3. How We Use Your Information

Your information may be used to:

• Process and fulfil your orders.
• Deliver products.
• Verify product compatibility.
• Provide customer support.
• Process payments.
• Send order confirmations and delivery updates.
• Respond to enquiries.
• Improve our products and website.
• Prevent fraud and unauthorised transactions.
• Comply with legal obligations.

4. Payment Information

All online payments are processed through secure third-party payment providers.

KeyLanka.lk does not store your debit card or credit card details.

5. Cookies

Our website may use cookies to:

• Improve website performance.
• Remember your shopping cart.
• Save your preferences.
• Analyse website traffic.
• Improve customer experience.

You may disable cookies through your browser settings; however, some website features may not function correctly.

6. Sharing Your Information

We do not sell, rent or trade your personal information.

We may share information only with:

• Courier and delivery companies.
• Payment service providers.
• Website hosting providers.
• Government or law enforcement authorities where required by law.

7. Data Security

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss or misuse.

Although we use secure systems, no internet transmission can be guaranteed to be completely secure.

8. Marketing Communications

If you choose to subscribe, we may send promotional offers, product updates or newsletters.

You may unsubscribe at any time by following the unsubscribe link or by contacting us.

9. Data Retention

We retain customer information only for as long as necessary to:

• Complete your orders.
• Provide customer support.
• Maintain business and accounting records.
• Comply with legal requirements.

10. Your Rights

You may contact us to:

• Request access to your personal information.
• Correct inaccurate information.
• Request deletion of your information where permitted by law.
• Withdraw consent for marketing communications.

11. Third-Party Links

Our website may contain links to third-party websites.

KeyLanka.lk is not responsible for the privacy practices or content of those websites.

12. Children's Privacy

Our website is not intended for children under the age of 18.

We do not knowingly collect personal information from children.

13. Policy Updates

We may update this Privacy Policy from time to time.

Any changes will be published on this page with an updated revision date.

14. Contact Us

If you have any questions regarding this Privacy Policy, please contact us:

KeyLanka.lk

Website: www.keylanka.lk

Email: info@keylanka.lk